Withdrawal Notice
A declaration of intent informing the seller that the right of withdrawal has been exercised. It is enough to make it in writing or via a durable data storage medium; no reason is required. What matters is that the notice was directed to the seller within the withdrawal period; the goods are not required to have been sent back by that date.
The notice is the single act that starts the process. Sending the goods back within the period but never giving notice causes problems in most disputes; the correct order is notice first, return shipment second.
- State the order number and the items to be returned clearly in the notice.
- Use a channel that lets you prove the date you sent it.
- After the notice, send the goods back within the period laid down in the legislation.
Once the notice reaches the seller, the refund process starts running: the seller refunds all payments collected, including delivery costs, within 14 days, at no cost and in a form suited to the payment instrument the consumer used. In practice the process usually runs through a return code being generated; shipments sent without this code cannot be matched and are therefore delayed. For how to send the notice and the procedure for the return shipment, rely on the return terms on your order page.
The context in which this term is used: Return and cancellation terms