Returns & Cancellations

1. General Information

As AXI TEKNOLOJİ LTD. ŞTİ., we attach great importance to customer satisfaction. Your return and cancellation rights under Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation are explained below.

2. Order Cancellation

2.1. Before Dispatch

If your order has not yet been dispatched, you may cancel it free of charge by sending your cancellation request together with your order number to teknolojiaxi@gmail.com. Your payment is refunded to the same payment method within 3-7 business days.

2.2. After Dispatch

Once the order has been dispatched, the cancellation is performed by exercising the right of withdrawal after the product reaches you.

3. Right of Withdrawal (14 Days)

You have the right to withdraw from the contract within 14 (fourteen) days from the date the product is delivered to you, without giving any reason and without paying any penalty.

4. Return Conditions

For a return to be accepted:

• The product's original box, packaging and accessories must be complete and undamaged,
• The product must be unused, untried and in resalable condition,
• The original invoice must be sent together with the return,
• The return request must be notified in writing

are required.

5. Cases Where the Right of Withdrawal Cannot Be Exercised

The right of withdrawal cannot be exercised for the following products/services:

• Products prepared specifically for the customer / made-to-order products,
• Software, programs and license codes whose packaging has been opened,
• Single-use products or products that cannot be returned for hygiene reasons,
• Sound and image recording products whose packaging has been opened,
• Products that, due to their nature, cannot be returned, or are at risk of rapid deterioration,
• Digital products performed instantly in the electronic environment

6. Defective Products (Faulty / Missing / Damaged Delivery)

If the product you receive is broken, damaged, missing or sent incorrectly:

• If you detect damage at the time of delivery, have the situation noted on the courier's delivery record and do not accept the product.
• If you notice the damage afterwards, please notify us with photographs within 2 days of receipt.
• For defective products, the return shipping cost is borne by the SELLER.
• You may choose between repair, exchange or refund.

7. Return Process

1. Request: Send your request to teknolojiaxi@gmail.com together with your order number, reason for return and contact information.
2. Approval: Your request is reviewed within 1-2 business days; if approved, a return code and instructions are sent to you.
3. Shipping: Hand over the product, with its original packaging, invoice and accessories, to our contracted courier company.
4. Inspection: When the product reaches us, it is inspected (2-5 business days).
5. Refund: The amount of approved returns is credited to your account via the same payment method within 14 days.

8. Return Shipping Cost

• If the product was sent defective, incorrectly or missing: the shipping cost is borne by the SELLER.
• Exercise of the right of withdrawal (product without issue): the shipping cost is borne by the CONSUMER.

9. Refund Amount

The refund amount is the sale price of the product. For payments made by credit card, the refund is reflected on your card statement within 2-14 business days, depending on the bank's schedule. For payments made by wire transfer/EFT, the refund is made to your bank account.

10. Contact

For your return and cancellation transactions:

• E-mail: teknolojiaxi@gmail.com
• Phone: 0551 979 9232

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