Right of Withdrawal
The consumer's ability, in a distance contract, to withdraw from the contract within 14 days from the day the goods were received, without giving any reason and without paying a penalty clause. The right is specific to consumer transactions; it does not apply to purchases made for commercial purposes with a company invoice.
In contracts for the delivery of goods the period starts on the day the goods are received; in service contracts it starts on the day the contract is concluded. No reason has to be given to exercise the right and no penalty clause may be demanded from the consumer.
- It is enough that the withdrawal notice was directed to the seller within the period.
- The legislation lays down a separate period for sending the goods back after the notice.
- The seller refunds all payments collected, including delivery costs, within 14 days from receipt of the notice.
If proper information about the right of withdrawal was not provided, the consumer is not bound by the 14-day period. On the other hand, the Regulation separately governs certain goods for which the right cannot be used; personalised products prepared in line with the consumer's requests come first among these. In industrial control products, kits with custom firmware loaded or prepared to custom dimensions may fall within this scope. For the application, the return terms on your order page prevail.
The context in which this term is used: Return and cancellation terms