Refund
This is the return of all payments collected, including delivery costs, within 14 days of the notification reaching the seller, in the event the right of withdrawal is exercised. The refund is made in a manner appropriate to the payment instrument the consumer used and without imposing any cost on the consumer.
The legislation makes two points clear: delivery costs are also included in the refund, and no separate charge may be demanded from the consumer for the refund process. The refund is carried out in a way consistent with the method by which the payment was made.
- Card payment: the amount is refunded to the card with which the transaction was made.
- Bank transfer/EFT: the refund is made to the bank account you notify.
- Partial refund: only the value of the items sent back is refunded.
With card refunds, the appearance of the amount on your statement depends, after the seller completes the transaction, on the card institution's own processes; this reflection time is not under the seller's control. In the case of defective, incomplete or incorrect delivery, however, the process proceeds not under withdrawal but under the provisions on defective performance, and the consumer exercises one of their elective rights. For the steps of the refund flow and which items will be reimbursed, take the return conditions on your order page as the basis.
The context in which this term is used: Return and cancellation conditions