Which channels can I use to get technical support?
You can get support by phone, WhatsApp, e-mail and the contact form on the site. Requests sent through the form are opened as a support record and you can follow the reply through the same record. Working hours are Monday-Friday 09:00-18:00 and Saturday 09:00-13:00; you can reach all channels from the contact page.
Support channels and their typical uses:
- Phone: the most direct channel for quick guidance, model selection and urgent fault questions.
- WhatsApp: suitable for sharing a photo of the wiring, label information or a fault video. Sending images speeds up diagnosis noticeably.
- E-mail: prefer it for transactions requiring documents such as orders, returns, invoices and warranty; a written record is created.
- Contact form: the message you send creates a support record in the system, so the request is not lost.
To speed up your support request, send these together: the product model, the serial number if available, the order number, when and under what conditions the fault appeared, the wiring diagram or a photo of the terminals, and a supply voltage measurement.
You can reach all channels from the contact page. Requests sent outside working hours are queued on the first business day.