Where do I find my shipment tracking number?
When your order is handed to the courier, the tracking number is sent by e-mail. You can also see the order status and tracking information on the My Orders page in your account. The contracted courier firm is currently MNG (DHL) Kargo; the contracted firm may change over time, and the valid firm is stated in the notification e-mail.
You can reach the tracking information in two ways:
- E-mail: the moment the package is handed to the courier, a notification containing the tracking number is sent. If you cannot see the message, check your spam/junk folder.
- My Account: after logging in you can follow the current status of your order from the My Orders page.
The tracking number becoming visible in the courier firm's system may take a few hours after the outbound scan. If the number returns no result in the first hours, this is normal.
If nobody is found at the address, the courier firm makes a second delivery attempt; if you still cannot be reached, the shipment is held at the relevant branch and the branch information is notified to you. If the waiting period is exceeded, the shipment returns to the point of origin. The courier firm currently worked with is MNG (DHL) Kargo; since the contracted firm may change over time, confirm the valid firm from the notification e-mail. If the tracking number has not reached you, the number is not working or the shipment has been waiting in the same status for a long time, write to us with your order number; we start an investigation with the courier firm.