After my return is approved, when does the money reach my account?
After the returned product reaches us it is checked within two to five business days; the price is refunded to the same payment instrument within fourteen days at the latest from the withdrawal notice. For credit card refunds, the amount appearing on your statement may take a further two to fourteen business days depending on your bank.
The refund timetable runs in two stages:
- Seller side: under art. 12 of the Distance Contracts Regulation, all payments collected, including delivery costs, are refunded within fourteen days from receipt of the withdrawal notice. The product check is done within this period, in the two to five business days after receipt.
- Bank side: for card refunds, your bank reflecting the amount to your card account may take a further two to fourteen business days. This period is a bank operation and is not under the seller's control.
For orders paid by bank transfer/EFT the refund is made to the IBAN you provide; the account must belong to the order holder. In partial returns only the price of the returned items is transferred.
If you have not seen the refund even though the fourteen-day legal period has expired, write to us with your order number and return code; we follow up the process together with the bank reference.