If I pay by bank transfer/EFT, when is my order processed?
Bank transfer/EFT orders are processed the moment the amount reaches the company account and the payment is matched with the order. After matching, the product is handed to the courier within one to three business days. Writing your order number in the description field speeds up matching; transfers made outside working hours and at weekends are seen on the first business day.
To speed up the process:
- Make the transfer writing your order number in the description. For payments without a description, matching is done by hand and is delayed.
- The sender name/company name being the same as the name/company name on the order makes checking easier; if it is going to be different, let us know.
- If EFTs are sent outside the bank cut-off hours, reaching the account may take until the next business day.
Once the payment reaches the account the order status is updated and the standard time applies at handover to the courier: one to three business days of preparation after confirmation, then one to five business days of transport depending on the address. The account details are sent on the order confirmation screen and in the confirmation e-mail; do not change the IBAN on the strength of a message arriving through another channel.
If you have made the transfer but the order status has not been updated within one business day, write to us with the receipt via the contact page. Our working hours are Monday-Friday 09:00-18:00, Saturday 09:00-13:00.