Is there spare parts and service support after the warranty period ends?
Yes, paid service and spare parts support is also provided after the warranty. Article 58 of Law no. 6502 places an obligation on the manufacturer and importer to keep spare parts and provide service throughout the useful life. For the HCT402 there is additionally a ten-year spare parts and technical service commitment; this commitment cannot be generalised to other products.
The end of the warranty period does not mean support has ended. There are two separate headings:
- Legal obligation: for goods covered by the After-Sales Services Regulation there is an obligation to keep spare parts and provide service throughout the useful life. The useful life is determined separately for each goods group in the list annexed to the regulation.
- Product-based commitment: for the HCT402 the product description includes a ten-year spare parts and technical service commitment. This is a specific commitment valid only for this product.
Service work outside warranty is charged. If you send the fault description and photos before starting the process, a preliminary assessment is made; if repair is possible, the approximate scope is stated.
If you need a part for an older model product, write to us stating the product model and, if available, the serial number. Our working hours are Monday-Friday 09:00-18:00, Saturday 09:00-13:00.