Does the right of withdrawal apply to corporate (commercial) purchases?
No. Law no. 6502 counts as consumers only persons acting for non-commercial or non-professional purposes. Purchases made on behalf of a company, for commercial purposes and with a company invoice fall outside this scope; therefore the fourteen-day right of withdrawal and the consumer arbitration committee route do not apply to corporate purchases. Disputes are subject to general commercial provisions.
The distinction is made according to the purpose of the purchase. By the Law's definition, a consumer is a natural or legal person acting for non-commercial or non-professional purposes. Purchases made with a company invoice, within the scope of business activity, fall outside this definition.
The practical consequences of this:
- The fourteen-day right of withdrawal without reason does not apply to corporate purchases.
- The route of application to the consumer arbitration committee is not open; disputes are subject to general provisions and the commercial judicial route.
- Notification of defective goods must be made according to the inspection and notice rules of the Turkish Commercial Code and within shorter periods.
In return, the obligation to deliver the product in conformity with the contract and free of defects continues; for defective or wrongly sent products we produce a solution. We recommend that in corporate purchases you clarify the return or exchange terms in writing before ordering.
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