Order Number
The unique reference code given to each order at the moment it is created. It is the key piece of data that matches a request to the correct record in all cancellation, return, shipment tracking, invoice and service correspondence; writing it in the description field when paying by bank transfer speeds up matching.
The order number is an identifier pointing to a single record in the background. Searches by your name or e-mail may return several records, while the number goes straight to the relevant order; that is why it is the first piece of information requested when you open a support request.
- Bank transfer/EFT: when written in the description, the payment is matched to the order automatically.
- Shipping: the tracking number is linked to this record and the shipment status is followed through it.
- Return: the source order number is taken as reference when a return code is generated.
- Service: the warranty start and the purchase date are verified through this record.
You can find the number in the order list in your account or in the order confirmation notice. In corporate purchases, also record the number in your accounting entry; it is the shortest way to compare the invoice with the shipment later. If you keep your device's serial number together with the same record, matching the purchase to the device in a future service request proceeds much faster.
Context in which this term is used: contact page