Order Confirmation
The confirmation step notifying that the order has been taken into process after payment authorisation and the stock check have both been completed. The Distance Contracts Regulation requires that confirmation of the concluded contract be communicated to the consumer on a durable medium; the confirmation message also carries your order number.
When you complete the cart an order record is created, but the record alone does not mean the order has entered preparation. Confirmation depends on two conditions being met: the bank authorising the payment transaction, and the server-side stock check seeing that the relevant quantity can be met.
- For card payments, confirmation is generated automatically after the bank authorisation returns.
- For bank transfer/EFT, confirmation is given once the amount reaches the account and is matched to the order number.
- Requests containing more units than are in stock are rejected on the server side; in that case no confirmation is generated.
The confirmation notice contains the order number, the order items and the total amount. Keep this notice: it is the core record that matches your request in all cancellation, return, shipping and service correspondence. If the confirmation message has not reached you, first check your e-mail folders and the order list in your account, then request confirmation through the contact channels. Application regarding time periods runs according to the current terms on your order page and in the sales contract.
Context in which this term is used: contact page